Question 1

Do you charge extra per social account?

Accepted Answer

No. Each plan includes a flat number of social accounts (20 / 40 / 60). Buffer charges per channel — we don't. Need more? Bump up a plan, no overage fees.

Question 2

Does undercue include AI features?

Accepted Answer

Yes — optional, and never bundled into your subscription. Drop your own API key in (Groq has a free tier; OpenAI, Anthropic, and Gemini also work) and the composer will rewrite, shorten, expand, or suggest hashtags inline. You pay the LLM provider directly, so our $0 / $39 / $99 pricing never includes hidden AI markup.

Question 3

Which AI providers can I plug in?

Accepted Answer

Groq, OpenAI, Anthropic, and Google Gemini. Add a key once under Settings → AI providers and the composer's ✨ button picks it up. Keys are encrypted at rest with the same AES-256-GCM we use for social tokens, scoped per user (not per workspace), and never returned to your browser.

Question 4

Can my team use it?

Accepted Answer

Yes — Pro covers 3 team members, Agency is unlimited. No per-seat upcharges, ever. Each member gets four flat permissions: Create posts, Edit posts, Publish, Connect accounts.

Question 5

What does the migration offer cover?

Accepted Answer

50% off your first annual subscription if you show proof of an active (or recently-expired within 90 days) paid plan on Hootsuite, Buffer, Later, Loomly, SocialPilot, or Sprout Social. Upload an invoice or screenshot, we send a Stripe invoice, plan activates on payment. No auto-billing.

Question 6

Which platforms can I schedule to right now?

Accepted Answer

Facebook, Instagram, LinkedIn, TikTok, and YouTube. Write once in the unified composer, schedule across as many as you want. Connecting a Facebook Page automatically discovers any linked Instagram Business account in the same OAuth flow.

Question 7

What happens if a post fails to publish?

Accepted Answer

We auto-retry up to three times. After the third failure (usually a revoked token or rate-limit), we mark it as failed and email the post's author with the exact error from the network. You re-connect the account or edit the post and re-queue.

Question 8

Do you store my access tokens securely?

Accepted Answer

Tokens are encrypted at rest with AES-256-GCM. Even with database access, an attacker can't read them without the encryption key. The key never touches the database.

Question 9

What's a workspace (client)?

Accepted Answer

An isolated bucket for one brand or one client. Social accounts, scheduled posts, and team-member permissions all live inside a workspace. Free covers 1 workspace, Pro 3 workspaces (clients), Agency unlimited.

Question 10

Will you ever raise prices?

Accepted Answer

We grandfather every existing subscriber at the price they signed up at, for as long as their plan stays active. Cancel-then-resubscribe restarts at current pricing.

Question 11

Do you have a free tier?

Accepted Answer

Yes — Free, forever, no card required. One social account, ten scheduled posts per month, full per-post insights. Upgrade to Pro ($39/mo) when you outgrow the limits, or stay on Free as long as you like.

Question 12

What about Mastodon / Threads / Bluesky?

Accepted Answer

On the radar. The architecture is platform-agnostic — adding a new network is mostly an OAuth flow + a publisher driver. Vote for one at hello@undercue.com.